I made a payment and it failed, but the money got debited

If you have not received a mail confirmation and the payment has failed, the amount will be auto-refunded to you within 7 days (from the transaction date). If you don't receive the refund credit in 7 days, please provide the below details by raising a request and we will get back to you at the earliest:

  • A common email id you use for making online transactions
  • Amount and date of debit
  • Screenshot of the debit, in case it was a net banking or wallet transaction
  • UPI reference number if it was a UPI transaction
  • The last 4 digits of the card used, in case this was a card transaction

Was this article helpful?