We understand your concern regarding multiple payment deductions, and we’re here to help.

In many cases, this happens due to confusion between an AutoPay setup message and an actual payment deduction. Please check the following details carefully before worrying.

First, Check Whether Both Amounts Were Actually Deducted

Sometimes while subscribing, your UPI app may show:

• An AutoPay setup confirmation
• A payment success message

Important: AutoPay setup messages do not mean money has been deducted twice.

The AutoPay message only confirms that future renewals have been authorized successfully.

To confirm actual deductions:

• Check your bank statement.
• Verify your transaction history in your UPI or payment app.

If Money Was Actually Deducted Twice

Please share the following details with our support team:

• Screenshots of both payment transactions

Please make sure the screenshots clearly show:

• Transaction amount
• Transaction status
• Transaction ID
• Payment date and time

This helps us investigate the issue quickly.

What Happens Next?

After verification:

• If an extra payment was received successfully, our team will assist you with the refund process.
• If one payment failed technically, the amount is usually refunded automatically within 5–7 working days by the bank or payment provider.

In many cases, refunds are processed within a few hours.

Important Note About AutoPay

AutoPay only enables future subscription renewals.

Cancelling AutoPay:

• Stops future renewals.
• Does not cancel your current active subscription.

You can manage AutoPay anytime from:

Profile → Active Subscriptions

We appreciate your patience and understanding.