Help centre

Search for an issue

FAQs

FAQs


I Paid for a Subscription, But It's Not Active. What Do I Do?
Why is the daily free part not unlocking?
I paid for coins but they are not showing in my account — what to do?
I cannot open or read a story — troubleshooting guide
I cannot log in to my Pratilipi account — full troubleshooting guide
Can I get a refund for an Autopay subscription charge?
My earnings are showing but the amount has not been credited to my bank — what to check?
Why is my payment failing when trying to subscribe or buy coins?
Reading Challenge not working — coins not credited, streak broken, or progress not updating
How does the Pratilipi free trial work? When will I be charged?
How to delete your Pratilipi account permanently (step-by-step)
How do I update or change my bank account details for earnings payout?
I changed my phone number and lost access to my Pratilipi account — how to recover it?
I cannot edit my published story — troubleshooting guide
I was charged twice for the same subscription — what should I do?
What is the Golden Badge and how do I get it as a writer?
How does the Pratilipi referral program work? I did not receive my referral coins.