1. What is Superfan Subscription?
- Superfan Subscription is an author-level subscription program that provides access to all locked parts of the Premium series of subscribed authors.
2. How can I identify if a series is part of the Premium?
- For Ongoing Premium Series:
A. The first 15 parts are freely accessible to all readers.
B. From the 16th part onwards, the series becomes locked.
- For Completed Premium Series:
A. Initial 5, 10, or 15 parts are accessible to all readers.
B. From the 16th part onwards, the series becomes locked.
3. What additional benefits come with Superfan Subscription?
- Instant Access to New Parts: Get immediate access to newly published locked parts of the subscribed author's ongoing Premium series.
- Exclusive Chatrooms: Access special chatrooms hosted by your subscribed authors, exclusively available to subscribers.
- No Daily Unlocks Needed: No more subscriptions, coins, or waiting daily to unlock parts of your subscribed author's series.
- Support to Authors: By subscribing, you directly support your favorite authors who earn from subscriptions.
- Superfan badge: As a subscriber of the author, you get a Superfan badge with your name whenever you review the author's content or post. Also, gets visibility as a Superfan in the Author's profile under the Superfan list.
4. How do I subscribe to Superfan Subscription and what are the plan options?
A. Ensure your Pratilipi app is updated from the Play Store.
B. Visit the Golden Badge author's profile for whom you want to take a Superfan Subscription.
C. Click on the 'Subscribe' button on the profile.
D. Review available plans (1/6/12 months) and pick your preferred subscription.
D. Choose an available payment method (UPI/PayTM/Card/NetBanking) and complete the payment process.
- Your Superfan subscription activates within seconds, and you'll receive an invoice in your registered email.
5. If I can unlock parts with a Superfan subscription, why should I purchase Pratilipi Premium?
- Superfan Subscription is specific to an author, granting access to locked parts of the subscribed author's series only. In contrast, Pratilipi Premium is a platform-level subscription program that offers access to all locked parts of the Premium series across the platform without limitations.
6. What additional benefits come with Pratilipi Premium?
- Instant Access to New Parts: Get immediate access to newly published locked parts of all ongoing Premium series.
- Exclusive Chatrooms: Access special chatrooms hosted by your favorite authors, exclusively available to subscribers.
- Ad-Free Reading: Enjoy an ad-free reading experience.
- No Daily Unlocks Needed: No more subscriptions, coins, or waiting daily to unlock parts of your favorite series.
- Support to Authors: By subscribing, you directly support your favorite authors who earn from subscriptions.
- Priority Support: Receive priority in support from the Pratilipi team.
7. How do I subscribe to Pratilipi Premium and what are the plan options?
A. Ensure your Pratilipi app is updated from the Play Store.
B. Tap the 'Diamond' icon on the app's homepage to visit the Premium page.
C. Review available Premium plans (1/6/12 months) and pick your preferred subscription.
D. Choose an available payment method (UPI/PayTM/Card/NetBanking) and complete the payment process.
- Your Premium subscription activates within seconds, and you'll receive an invoice in your registered email.
8. How to upgrade or unsubscribe from my current plan? How to manage my active subscription?
- Accessing Subscription Details:
A. Open the Pratilipi app and visit your profile page.
B. Click on the 'Active Subscriptions' section.
- Here, you can review your active subscriptions along with their respective expiry dates. You will have the option to upgrade your subscription to six monthly or yearly from a monthly plan.
- You can also 'unsubscribe' your active plan within this section.
9. What happens to my unlocked parts when I unsubscribe or my subscription plan expires?
- Throughout the subscription period, you'll retain access as a super fan subscriber. However, once the subscription ends, all benefits on your account expire, and previously unlocked parts revert to a locked status.
- You can renew your subscription or take Pratilipi Premium to regain access to those parts and continue reading your favorite series.
- Additionally, you have the option to use coins or wait for the following day by reading the unlocked part entirely to unlock subsequent parts. Please note: unlocking locked parts can only be done one by one. You can't unlock any middle part directly; you'll need to unlock it from the latest unlocked part on your device.
10. What happens if I take a Superfan subscription of an author, and the author stops writing? Do I get my money back?
- Once you have paid the subscription fees, it is non-refundable. However, you can unsubscribe the author at any point from your 'active subscription' page, and your subscription will be discontinued.
- In this case, with Pratilipi Premium, you'll benefit, as it allows you to unlock all locked series across the platform, ensuring you receive value as a Premium reader.
11. I want to make a payment in Indian rupees, what to do?
- If you're in India, the plans are displayed in INR (Indian Rupees). Outside India, plans might be shown in dollars or the respective currency. You will have to pay with that respective currency.
- If you're in India and not able to view plans in INR: Try reinstalling the Pratilipi app, and ensure your device location is updated.
12. What should I do if I've purchased a Superfan Subscription but the parts remain locked of the subscribed author?
Step 1: Check Subscription Status and Report to us
- Visit the 'Active Subscriptions' Page to verify if your subscription is active. Ensure you've received an invoice at your registered email. If the subscription is active but parts are still locked, report the issue to us. Attach a full screenshot of the invoice with the order id. We'll prioritize resolving it.
-> How to Report?
- Visit the profile of the subscribed author and click on the 'Subscribe' button. Here you'll find an option to report the issue at the bottom.
-> How to check Responses from the Pratilipi team?
A. Visit your profile page, click on the 'Setting' icon on the top right corner
B. Click on 'Support' & 'Ongoing Issues'
C. Apart from the above section, you will receive Response mail on the registered mail ID with your Pratilipi account.
Step 2: Check Payment Status
- If your subscription is inactive and no invoice was received, check your payment app for transaction status. If payment was deducted but the issue persists, file a complaint in the payment app. Usually, the payment app auto-refunds within 7 working days for unsuccessful transactions.
Important Note: Refunds are not available for successful subscription purchases or auto-renew plans. However, in specific error cases, we may initiate refunds or manually activate subscriptions for your account.
13. Can I read the Premium series without subscribing to Pratilipi Premium or Superfan Subscription?
- To access the series without limitations, we highly recommend trying out Pratilipi Premium, which offers all the benefits of a Premium. However, if you opt not to subscribe to Premium, you still have ways to unlock locked parts of the series:
A. Pratilipi Coins: Use 5 Pratilipi coins per locked part. (Find details of Pratilipi coins by clicking the 'Diamond' icon at the top of the homepage. Locate 'My coins' on the right-hand side.)
B. Free Reading: Completely read the latest unlocked part until the last page. Doing so unlocks the next part for free the following day, enabling you to read one part daily without charge. Note that, without reading the part completely you won't be able to unlock the next part on the following day.
14. Why does Pratilipi add locks to parts?
- Pratilipi is a platform where authors invest their time to craft compelling stories. To support these authors, a subscription model has been introduced. The subscription model helps authors gain recognition and earn income from their writing and readership on Pratilipi. Similar to accessing movies or series through online subscriptions, Pratilipi's subscription model allows access to multiple series at a nominal cost.
15. I want to understand more about Pratilipi Premium Plans for accessing locked parts across the Platform.
- To understand more about Premium follow the below steps:
A. Tap the 'Diamond' icon on the app's homepage to visit the Premium page.
B. Check the 'Help' section located at the bottom of the page for detailed information.
16. I understand the FAQs provided above, but I still have some doubts related to Superfan Subscription.
- To report doubt related to Superfan Subscription, visit the Golden Badge author's profile for whom you want to take a Superfan Subscription, and click on the 'Subscribe' button. Here, you'll find an option to report the issue at the bottom.
Enjoy reading with Pratilipi Premium!